CPAP Hub Australia ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information when you interact with our website and services.
Who We Are
CPAP Hub Australia is an online-only retailer based in Gregory Hills, NSW 2557, selling CPAP, BiPAP and sleep therapy products to customers across Australia.
Information We Collect
We may collect the following types of personal information:
- Contact details, such as your name, email address, phone number and delivery/billing address
- Order and payment information (payment details are processed securely by our third-party payment providers — we do not store full card details)
- Account information, if you create a customer account
- Communications you send us, such as enquiries or support requests
- Technical information, such as IP address, browser type and browsing behaviour on our site, collected via cookies and similar technologies
How We Collect Information
We collect personal information directly from you when you browse our site, place an order, create an account, subscribe to communications, or contact our support team. We may also collect information automatically through cookies and analytics tools.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders, including sharing necessary details with Australia Post for shipping
- Communicate with you about your order, account or enquiries
- Provide customer support
- Send marketing communications, where you have opted in (you can unsubscribe at any time)
- Improve our website, products and services
- Comply with our legal and regulatory obligations, including tax and consumer law requirements
Disclosure of Information
We may disclose your personal information to:
- Australia Post and other delivery partners, to fulfil and deliver your order
- Payment processors, to securely process transactions
- IT service providers who support our website and systems
- Regulatory or government bodies, where required by law
We do not sell your personal information to third parties.
Data Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Where data is stored or processed by third-party service providers (including those that may be located overseas, such as cloud hosting or platform providers), we take reasonable steps to ensure it is handled in accordance with applicable privacy laws.
Cookies: Our website uses cookies to support functionality such as your shopping cart, and to help us understand how visitors use our site. You can adjust your browser settings to manage or disable cookies, though this may affect site functionality.
Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date. To make a request, contact us at [INSERT EMAIL ADDRESS].
Making a Complaint: If you believe we have breached the Australian Privacy Principles, please contact us at [INSERT EMAIL ADDRESS] so we can investigate. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact Us
For any privacy-related questions or requests, contact us at: Email: [INSERT EMAIL ADDRESS] Phone: [INSERT PHONE NUMBER] Address: Gregory Hills, NSW 2557 (online only)
Last updated: [INSERT DATE]