CPAP Hub Australia is an online-only retailer based in Gregory Hills, NSW 2557. All orders are shipped Australia-wide using Australia Post, with free shipping on every order — no minimum spend required.
Processing Times: Orders are typically processed and dispatched within [INSERT PROCESSING TIME, e.g. 1–2 business days] of payment being confirmed, excluding weekends and public holidays. You'll receive a confirmation email once your order has been dispatched, along with your Australia Post tracking number.
Delivery Timeframes: Delivery times depend on your location and the shipping method selected at checkout. As a general guide:
- Metro areas (e.g. Sydney, Melbourne, Brisbane, Perth, Adelaide): approximately 2–6 business days
- Regional areas: approximately 3–10 business days
- Remote areas: may take longer; Australia Post will provide the most accurate estimate at checkout
These are estimates only and are provided by Australia Post based on your delivery postcode. Delivery times may be affected by public holidays, peak periods, weather events, or other circumstances outside our control.
Shipping Costs: We offer free shipping Australia-wide on all orders, with no minimum spend required. This applies to every state and territory, including regional and remote areas.
Order Tracking: Every order is shipped with tracking. Once dispatched, you can track your parcel using the link in your shipping confirmation email or via our Track Order page.
Delivery Address: Please ensure your delivery address is correct at checkout, including unit/apartment numbers and any delivery instructions. We are not responsible for delays or non-delivery resulting from an incorrect address supplied by the customer.
Undeliverable or Lost Parcels: If a parcel is returned to us as undeliverable, or if you believe your parcel has been lost in transit, please contact us at [INSERT EMAIL ADDRESS] with your order number so we can investigate with Australia Post on your behalf.
Delivery Across Australia: We ship free of charge to all Australian states and territories, including regional and remote locations. At this time, we do not offer international shipping.
If you have any questions about your delivery, contact our team at [INSERT EMAIL ADDRESS] or [INSERT PHONE NUMBER].