These Terms & Conditions govern your use of the CPAP Hub Australia website and your purchase of products from us. By placing an order or using our website, you agree to these terms.
1. About Us
CPAP Hub Australia is an online-only retailer based in Gregory Hills, NSW 2557, selling CPAP, BiPAP and sleep therapy products to customers across Australia. We do not operate a physical retail store.
2. Not a Medical Provider
CPAP Hub Australia is a retailer of sleep therapy equipment. We are not a medical clinic, and nothing on our website constitutes medical advice, diagnosis or treatment recommendations. Any therapy settings, pressures or clinical decisions relating to your use of CPAP or BiPAP equipment should be discussed with your treating doctor or sleep specialist. Product descriptions on our website are provided for general informational purposes only.
3. Products and Pricing
All prices are displayed in Australian Dollars (AUD) and are inclusive of GST, unless otherwise stated. We make reasonable efforts to ensure product descriptions, images and pricing are accurate, but errors may occasionally occur. If we discover a pricing or listing error after you've placed an order, we'll contact you before proceeding, and you'll have the option to confirm the corrected order or cancel it for a full refund.
4. Orders and Payment
When you place an order, you're making an offer to purchase, which we may accept or decline (for example, due to stock unavailability or a pricing error). Payment is required at the time of order via our secure checkout. Once your order is confirmed, you'll receive a confirmation email.
5. Shipping
Orders are shipped Australia-wide via Australia Post. Delivery timeframes and costs are outlined in our Shipping Policy and are estimates only. Risk in the goods passes to you upon delivery to the address provided at checkout.
6. Returns, Refunds and Warranty
Our approach to returns, refunds and warranty claims — including your rights under the Australian Consumer Law — is set out in our Return/Refund Policy. Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law or any other applicable legislation.
7. Product Use and Safety
It is your responsibility to use any purchased equipment in accordance with the manufacturer's instructions and any guidance provided by your treating doctor or sleep specialist. We are not liable for outcomes arising from incorrect use, self-adjustment of therapy settings, or use of equipment without appropriate medical guidance.
8. Intellectual Property
All content on this website, including text, images, logos and branding, is owned by or licensed to CPAP Hub Australia and is protected by Australian copyright and trademark law. You may not reproduce, distribute or use this content without our prior written consent.
9. Website Use
You agree to use our website lawfully and not to engage in conduct that could damage, disable or impair the site, or interfere with other users' access to it.
10. Limitation of Liability
To the maximum extent permitted by law, and subject to your non-excludable rights under the Australian Consumer Law, CPAP Hub Australia's liability for any claim arising from your use of our website or products is limited to the repair, replacement, or refund of the relevant product.
11. Privacy
Our collection and handling of your personal information is set out in our Privacy Policy.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will take effect once posted to our website, and continued use of our site or services constitutes acceptance of the updated terms.
13. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.
14. Contact Us
Questions about these Terms & Conditions can be directed to: Email: [INSERT EMAIL ADDRESS] Phone: [INSERT PHONE NUMBER] Address: Gregory Hills, NSW 2557 (online only)
Last updated: [INSERT DATE]